© 2015 Tracom

Our

Services

Crisis intervention services 24/7, free, professionnal and bilingual.

We offer you a judgment-free environment in which to share your story, or that of someone you love.

Telephone 24-7

 

Immediate answer: 514-483-3033

 

Our direct line is accessible 24/7 to any person in distress, as well as to concerned friends or family members, and to mental health professionals who would like to make a referral. An initial contact by telephone is the first step to accessing our other services, such as evaluation, housing, and community follow-up.

 
Housing

 

We offer our clientele short-term housing at our centre, which can accommodate 8 clients at a time.

 

We encourage a healthy routine at the center, and our workers are available to help clients follow through with tasks related to their intervention plans.

 

 

We are able to accommodate clients with limited mobility, including clients who use wheelchairs.

Community follow-up

 

We offer evaluation meetings in a location that is comfortable and convenient for our clientele, whether that be in a private home or in a community setting.

 

The crisis follow-up consists of regular meetings with a worker from the mobile team, as well as 24/7 access to telephone support.

 

With our clients’ consent, we encourage the sharing of information with family members and/or the long-term treatment team, through family or network meetings.

 

Once the intensity has diminished and before ending our follow-up, we accompany clients in seeking out long-term support as needed and facilitate this transition. 

 

Intervention for non-voluntary clients

 

When someone seems in distress but does not seek out help themselves, we can “reach-out” to clients and establish a link with them. This is done with the aid of the person making the referral and the goal is often to avoid hospitalization. However, if hospitalization is inevitable, we can facilitate this process as well.

 

Notice

Please be advised that requests for services or exchanges with an interventionist are only possible by telephone. No interventions or counselling orientation shall occur through email.

For immediate assistance, please call (514) 483-3033